Multiregion coverage
Delivery presence in Mexico, Costa Rica, South Africa, and the Philippines for resilient, follow-the-sun operations.
Nearshore + Offshore Outsourcing
Smarter customer operations, built for growth.
Redial BPO helps you launch and scale multilingual customer support, telesales, and back-office services across LATAM, Africa, and APAC delivery hubs.
Trusted by growth-focused teams
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Why teams choose Redial
Faster ramp-up
Standardized onboarding and QA playbooks reduce launch friction and speed up path-to-productivity.
Cost-efficient growth
Blend nearshore and offshore capacity to improve service levels while keeping unit economics predictable.
Delivery outcomes
2017
Year founded
Operational maturity with startup pace
4
Delivery regions
LATAM, Africa, and APAC coverage
Up to 50%
Potential savings
Compared with high-cost in-house operations
Services
Choose one service line or combine multiple squads under a single performance framework.
Customer Support
Voice, chat, email, and social support teams focused on CSAT and first-contact resolution.
Ideal for: Subscription brands, eCommerce, and digital products
Expected outcome: Faster response times and stronger retention
Telesales
Outbound and inbound sales development teams with QA-led script optimization.
Ideal for: Lead generation and pipeline acceleration
Expected outcome: Higher conversion rates and better sales consistency
Back Office
Transaction processing, data operations, and administrative workflows with SLA-backed execution.
Ideal for: Operations leaders reducing internal load
Expected outcome: Lean internal teams and improved cycle times
Technical Support
Tiered support specialists handling troubleshooting and escalation management.
Ideal for: SaaS and complex product environments
Expected outcome: Lower ticket backlog and better customer confidence
How engagement works
- 01
Discovery
Align on goals, volumes, channels, quality bar, compliance requirements, and reporting cadence.
- 02
Solution design
Define staffing model, location mix, training plan, tooling integrations, and service-level targets.
- 03
Pilot and calibration
Launch with a controlled scope, tune scripts and workflows, and validate performance against baseline KPIs.
- 04
Scale and optimize
Expand headcount in planned waves while continuously improving quality, productivity, and customer outcomes.
Industries
HealthcareeCommerceFinancial ServicesConsumer ServicesLogisticsTechnology
Client feedback
Replace this with a real client quote highlighting measurable results from your engagement.
Client Name
Operations Leader | Client Company
Frequently asked questions
How quickly can a new team be launched?
Launch windows depend on role complexity, tooling, and hiring mix. Most programs begin with a pilot sprint, then scale in waves.
Can we combine nearshore and offshore teams?
Yes. Hybrid delivery is common and helps balance language coverage, operating hours, and cost structure.
What metrics do you track?
Programs typically track SLA compliance, quality assurance scores, productivity metrics, and customer experience KPIs such as CSAT.
Global delivery centers
Guadalajara, Mexico
North America
English, Spanish
Nearshore customer support and sales
Alajuela, Costa Rica
North America
English, Spanish
Bilingual support and retention
Cape Town, South Africa
EMEA
English
Voice support and back office
Manila, Philippines
APAC
English
24/7 coverage and technical support
Ready to build your next high-performing team?
Share your goals and we will propose a practical operating model, timeline, and staffing plan.